Shipping

Orders are packed and shipped within 1-3 business days.

Worldwide shipping is available. However, due to the GPSR, we are currently unable to ship anywhere within the EU. This may change over time, but for now, the new regulations have made it impossible for us to conduct business within the EU region. 

Rachel's books are available on Amazon for anyone within the EU, unfortunately though,  they will not be signed or have any of the art that is avaiable from direct purchases.

If you are outside the EU and are having issues checking out, please contact us with the country you wish to have the books shipped to and we will make sure that area is activated. We ship anywhere Australia Post allows pacels to be delivered. 

Thank you for your understanding and support.

Returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If your purchase falls under one of these categories, please contact us below.

Damaged Books Guidelines

The following QUALIFY as damaged:

  • Ripped or bent pages
  • Dents or crushed edges larger than 1 cm
  • Rips or scratches to the covers larger than 1 cm
  • Residue or marks on the covers or spine that cannot be removed

The following DO NOT QUALIFY as damaged:

  • Minimal creasing on the spine, covers or corners
  • Light scratches or marks on the covers
Contact