Shipping

Orders are packed and shipped within 1-3 business days.

Internatioinal shipping is available for New Zealand, Canada and the Uk.

Shipping to the United States is currently on hold until a system is put in place with Australia Post that allows us to work with the new tariff laws that came into effect August 28th, 2025.

Due to the GPSR, we are currently unable to ship anywhere within the EU. This may change over time, but for now, the new regulations have made it impossible for us to conduct business within the EU region. 

Rachel's books are available on Amazon for anyone within the EU, unfortunately though,  they will not be signed or have any of the art that is available from direct purchases.

If you are outside the EU and are having issues checking out, please contact us with the country you wish to have the books shipped to, and we will make sure that area is activated. We ship anywhere Australia Post allows pacels to be delivered. 

Thank you for your understanding and support.

Returns

As per Australian consumer law we DO NOT offer refunds for change of mind.

Consumer guarantees do not apply if you:

  • Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
    misused a product in any way that caused the problem
  • Knew of or were made aware of the faults before you bought the product.
    Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If your purchase falls under one of these categories, please contact us below.

Damaged Books Guidelines

The following QUALIFY as damaged:

  • Ripped or bent pages
  • Dents or crushed edges larger than 1 cm
  • Rips or scratches to the covers larger than 1 cm
  • Residue or marks on the covers or spine that cannot be removed

The following DO NOT QUALIFY as damaged:

  • Minimal creasing on the spine, covers or corners
  • Light scratches or marks on the covers
Contact